EDC Refund

For all of you wondering about a refund for EDC Saturday night’s cancellation, here is Insomniac’s response:

“Thank you for your attendance and support at this year’s Electric Daisy Carnival Las Vegas. We read your email and appreciate your input and comments. We are also glad to incorporate as many of your suggestions into next year’s event as possible. Every year we strive to make the experience better and better.

For most of Saturday night, from 7pm until just before 1am, EDC was operating on all cylinders. Unlike Friday and Sunday, when the weather was ideal, the unanticipated extremely high winds on Saturday night forced us to evacuate the primary stage areas in the interest of public safety. While our stages were built to withstand much higher winds without possibility of collapsing, there were gusts of wind in excess of 40mph. As you may know, at a couple of non-Insomniac outdoor concerts last summer, high winds were the cause of high profile stages collapsing — resulting in tragedy for some innocent attendees.

Come rain or shine, we can accommodate the experience. But we all share the risk of changes caused by unpredictable, hazardous natural conditions.

Providing you with an experience you will remember your entire life is actually our second top priority; keeping you safe during your experience is our absolute number one top priority. We simply could not put any of you, our devoted supporters and extended family, in harm’s way. We are an independently owned, boutique business, and we made a heartbreaking decision on Saturday night, but it was the right choice – everyone made it home safe and sound.

Your peaceful cooperation with the evacuation to safe areas was inspiring and historic. While the winds never calmed enough to resume the primary stage shows, Markus Schulz, Steve Aoki and other DJs performed impromptu sets on the Wide Awake art car and the Recharge sound system until dawn.

Insomniac can do many things, but one thing we cannot do is control Mother Nature. Consistent with our written ticket policy, Insomniac will not issue full or partial refunds to Electric Daisy Carnival ticket holders.

Here is the ticket refund policy that was in place upon your purchase for EDC Las Vegas ticket sales:

“All sales are final. There are no refunds, no cancellations, no credits, no exchanges, and no transfers after the order has been made. Unforeseen circumstances beyond Flavorus’ control will not be grounds for a refund, including but not limited to the following: local or national weather conditions and natural disasters, waiting in lines, family and medical emergencies.

Promoters, Venue owners, Security and Event Staff have the right to refuse entry to any ticket holder, without a refund, for any reason at their discretion, including but not limited to: disorderly behavior, intoxication, venue capacity, breach of security

restrictions. Ticket holder is aware that the Venue and Talent are subject to change. Ticket holder is aware that amenities promised by promoters are not guaranteed by Flavorus and are not grounds for a refund, including but not limited to: VIP amenities, drink specials, gifts, express entry, special areas, celebrity guests.”

We wholeheartedly appreciate your understanding and we hope to have your continued support. We made Sunday even more special by firing double the fireworks and by using all of the flame and other special effects that couldn’t be used on Saturday. Avicii’s unscheduled performance and Armin van Buuren’s bonus performance were both added too. Perhaps most importantly, the energy and overall vibe brought by the fans on Sunday night was unbelievable.

Again, we read all of your emails and we listen to all of your comments. Please know that you have our absolute commitment for EDC 2013 to improve your experience in every way possible and to deliver you the greatest experience of your life!

Thank you for your support, and as always, for helping us bring the festival to life. We hope to see you at EDC 2013!


The Insomniac Family”

The source of the information was taken from Reddit since I failed to send an email to help@flavorus.com in time: http://www.reddit.com/r/electricdaisycarnival/comments/uuze6/get_your_refund_for_69s_cancellation/

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